Terms and Conditions

Payment   

Please note our shopping cart accepts payments by the following methods:

• Credit Card
• Debit Card
• PayPal
• Cheques are accepted by prior arrangement.

Items will be dispatched once we receive cleared payment.

Postage

Unless stated otherwise, all items are shipped Royal Mail 1st Class. Shipping is not included in the purchase price. If you require your item urgently please contact us to arrange UK Special Delivery at extra cost. Shipping charges are as follows:

• UK first class: £2.99 (2-3 day delivery)
  
• Free Postage on all UK orders over £100
  

We regret that we cannot ship to countries outside the European Union due to insurance restrictions. Please note that in the case of returns and exchanges that these shipping charges are non-refundable.

Packaging

To help reduce our impact on the environment we try to reuse packaging materials where possible. The packaging materials we receive and reuse may not always fit in with the ethos of our company, but we feel it is better for the environment to re-use them than dump them straight into landfill. While some packages may have a 'pre-loved' look about them, be reassured that it is of the upmost importance to us that the products you have ordered reach you in perfect condition, so they will always be carefully and securely packaged, usually in a mixture of new and recycled packaging materials

Returns and Exchanges

Please contact us before sending any packages back to us to inform us of your intentions.

Should you decide you do not wish to keep an item purchased from us, we are happy to accept refunds provided they are returned to us within 28 days and in brand new condition with all packaging and instructions intact. Should the item show signs of use we can not accept it as a return unless there is a fault. This does not affect your statutory rights. All items must be returned in their original packaging and in new unused condition for a full refund to the value of the item, excluding postage and packaging.

Faulty or damaged goods must be returned to us within 14 days of receipt. On inspection of the goods to identify if it is a manufacutring fault we will issue an exchange or full refund. Normal wear and tear is not considered to be a manufacturing fault. Return postage costs will be reimbursed in cases of return due to faulty items only. In the case of damage in transit, please retain all packaging to enable us to claim from the postal service. Please ensure that you include all your details and preferably original receipt with your return. We strongly advise that any returns are sent to us via Special Delivery or Recorded Delivery, as we cannot be held liable for articles lost in transit.

Please contact us for details of address for returns.

Cancellation

You have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after the goods have been received, according to the Regulations set down by the EU Distance Selling Directive 97/7. Please notify us of your intentions and return the goods within the 7-day cooling-off period. The goods MUST be unused and unopened or it will be deemed that you have accepted them. Postage will not be reimbursed for cancellations.

Pricing

We reserve the right to change our prices at any time. Please note all prices quoted are in GBP and exclude postage and packaging.

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card.

Ethical Statement

We aim at all times to treat our customers and suppliers with the highest ethical standards. We choose to only work with companies whose ethical standards in terms of both manufacturing and business practice are fair, honest and in keeping with our beliefs.

Delivery Information

We aim to dispatch all orders within 5 working days of receiving payment. If your order will be delayed for any reason we will contact you and refund payment should you wish. If you require your item urgently please email us prior to ordering so that we can confirm delivery times. Purchase of Special Delivery is not a guarantee of next day delivery although we endeavor to achieve this. Normal delivery times are within 15 working days for standard delivery (Royal Mail 1st Class), 2 working days for Special Delivery and up to 4 weeks for European Airmail. If your item has not arrived within this time frame please contact your local sorting office in the first instance as they may be holding your item for you; if it has not arrived with them please contact us.

Lost/Delayed Parcels

In order to be able to provide our customers with low cost delivery, we send parcels via 1st class standard Royal Mail, which means we will not be able to track your parcel.

In line with Royal Mail published guidelines, you must allow 15 working days for mainland UK orders, and 25 days for European orders for your parcel to arrive before contacting us if you have not received your parcel after we have sent you a dispatch notice. You should always check with your local delivery office to ensure they are not holding your parcel before contacting us. Items that are lost in the post will be investigated by us submitting a claim to Royal Mail. If you parcel does not arrive we will refund or resend the parcel only after Royal Mail have completed their investigations.

After-sales Support

Little Acorns to Mighty Oaks offers a full after-sale support service, which continues indefinitely. We will help you with any queries and are available via email and telephone after your purchase should you need any advice.

Privacy Policy

It is our policy never to sell or pass on your personal details to any other organization, this includes your name, postal or e-mail addresses and the details submitted on the order form. The information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.

Legal

Every care has been taken to describe items as accurately as possible, however slight variations may occur. All product images are supplied by the manufacturer, please be aware that colours may vary slightly depending on your screen settings, and all colours are as a representitive guide only. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. Little Acorns to Mighty Oaks cannot be held liable for the content of any 3rd party links.

All parts of the site are copyrighted by 'Little Acorns to Mighty Oaks', and must not be reproduced in any form, in part or whole without the explicit consent from the owners of 'Little Acorns to Mighty Oaks'.