Due to the current situation, orders are taking a longer than normal to arrive with Royal Mail, taking up to 2 weeks to arrive to some parts of the country, please allow for this longer delivery time when placing orders which are required for special celebrations. We would like to that this opportunity to thank you for your support, patience and understanding at this time. If there is anything we can help you with please do not hesitate to contact us.
Delivery of Your Order
- We only retail and deliver within the UK
- We aim to dispatch all orders within 5 working days.
- On orders under £70 - £3 for Standard Delivery
- On orders over £70 - Free Standard Delivery
Standard delivery is sent by Royal Mail's second class service or courier depending on the size of your order, and at our discretion.
Curently due to England being in lockdown right before Xmas you should allow 10 days for your order to arrive, from when your order is shipped. During busy times, and times of severe weather conditions can take a little longer.
We will try to accommodate any delivery instructions, but please be aware that if you ask for your parcel to be left unattended, or you have not registered with Royal Mail that your post should not be left with neighbours, we and the courier or Royal Mail cannot be held responsible if the parcel is subsequently damaged or stolen.
You can choose not to have deliveries left with a neighbour by completing a form on the Royal Mail website.
Free Delivery On Orders Over £70
All orders opting for free delivery are dispatched within 5 working days of placing your order. Free delivery is sent by Royal Mail's 2nd Class signed for service, or courier depending on the size of your order, and at our discretion. Delivery takes 2-4 days to be delivered, once your order has been shipped. If you have not received your package within 7 working days of placing your order, please contact us and we can give you your tracking number. Large/heavy orders will be dispatched by courier.
Returns on orders over £70: In the case where items are returned for refund and this brings the order total below £70, a £3 postage fee will be deducted from the refund.
To help reduce our impact on the environment we try to reuse packaging materials where possible. The packaging materials we receive and reuse may not always fit in with the ethos of our company, but we feel it is better for the environment to re-use them than dump them straight into landfill. While some boxes may have a 'pre-loved' look about them, be reassured that it is of the utmost importance to us that the products you have ordered reach you in perfect condition, so they will always be carefully and securely packaged, usually in a mixture of new and recycled packaging materials.
Discount Code Exclusions
The following brands and products are exempt from discount codes: PlanetBox, Nautursutten, Peepul, Ocamora, Grimm's Large Stepped Pyramid and Ostheimer. Discount codes are also not valid on products which are on special offer, first drop of new release products or Bauspiel partial sets.