Please contact us before sending any packages back to us to inform us of your intentions.

We can be contacted via email ( - please include details of your name, order number, date of order and details of the Item(s) you wish to return and the reason for the return. All items must be un-opened, in their original packaging and in a re-saleable condition.

Should you decide you do not wish to keep an item purchased from us, we are happy to accept returns for refund provided that you notify us of your intent to return an item within 15 calendar days of receiving your original order. It can take up to a further 10 working days for your return to be delivered back to us.

Items return outside of our returns window will only be eligable for store credit.

All goods must be in brand new condition with all packaging and instructions intact. A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Should the item show signs of use we can not accept it as a return. We reserve the right to refuse a refund if the items are not in their original condition. All refunds are issued to your original payment method to the value of the item, excluding postage and packaging, we will notify you once the refund has been made. It can take up to 10 working days until you see the refund in your account.

Both the original postage & the return postage cost are non-refundable. Partial returns on orders over £70: when the order value after refund no longer qualifies for free shipping, a re-stocking fee will be deducted from the refund based on the standard shipping costs.

Ensure that all returns are packaged in a sturdy and protective box with sufficient void fill - we should receive that items back in perfect condition as you would expect to receive them as a customer. We can not issue a refund for items that have been damaged in the post due to insufficient or neglectful packaging. A plastic packet does not provide any protection and is not suitable for packaging your return.

Please ensure that you retain your proof of postage of your returned item. You are responsible for all items until they reach our in our possession, we can not refund or exchange items that are not delivered back to us. If your return goes missing with your chosen courier or postage service, you will need to make a claim directly with the service yourself as the sender of the item.


For Sale and discounted products, you must cancel your order within 7 days of receiving your goods and post them back to us within a further 8 days.

Both the original postage & the return postage cost are non-refundable.

Faulty and Damaged Goods

Faulty or damaged goods must be returned to us within 14 days of receipt. On inspection of the goods to identify if it is a manufacturing fault we will issue an exchange or full refund. Normal wear and tear is not considered to be a manufacturing fault. Return postage costs to the value of Royal Mails 2nd class signed for service will be reimbursed in cases of return due to faulty items only. In the case of damage in transit, please retain all packaging to enable us to claim from the postal service. Please ensure that you include all your details and preferably original receipt with your return.

In the case of faulty goods we will refund postage up to the maximum value of Royal Mails standard 2nd Class service. Please ensure that you keep your proof of postage which you would require to make a claim with Royal Mail in the event of your package going missing, as you are responsible for all goods until goods until they are in our possession.